Terms and Conditions
Welcome to Home Sweet Home Creations! By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please review them carefully.
1. General
Home Sweet Home Creations ("we," "us," or "our") products are unique and are created specifically for you at the time of order.
2. Product Information
All items sold on www.HomeSweetHomeShop.com are custom-made and produced on-demand. We do not maintain a physical inventory or "stock" of items. Each product is a unique creation produced after your order has been successfully placed.
All effort will be made to supply the exact garment described in the listing. If the original base item is not available or is on an extended backorder, Home Sweet Home reserves the right to substitute the garment with one of similar or better quality.
3. Orders and Payment
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Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product descriptions, or issues with payment.
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Payment: We accept various forms of payment. By providing your payment information, you represent and warrant that you have the right to use the payment method provided and that the information you provide is accurate and complete.
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Late Fees: Invoices not paid in full within 30 days may be subject to a late fee, which shall be no more than the maximum legal amount allowed in the state of Virginia.
4. Shipping and Delivery
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Fulfillment Time: Because all items are custom-made, please be aware that the fulfillment and shipping process will take longer than for off-the-shelf products. All items may take up to 2 weeks to make once items are ordered, based on the availability of the item from the manufacturer. Fulfillment begins only after your order is confirmed and can take a variable amount of time depending on the complexity of the design and our current production volume.
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Porch Pick-up: For orders designated for porch pick-up, you will be notified when your item is ready. Items that are not picked up within 30 days of this notification are considered abandoned and are no longer the responsibility of Home Sweet Home.
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Shipping: We will make every reasonable effort to ship your order in a timely manner. However, we are not responsible for delays caused by the shipping carrier, customs, or other factors outside of our control.
5. Returns, Exchanges, and Refunds
Due to the custom, made-on-demand nature of our products, all sales are final.
We do not accept returns or exchanges for reasons such as incorrect sizing, color preference, or a change of mind. Please consult the sizing charts and product descriptions carefully before placing your order.
Exceptions:
We will accept a return and provide a refund or replacement only in the following cases:
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The item is defective or damaged upon arrival.
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The item you received is not the item you ordered (e.g., wrong size, color, or design) and the error was made by our production team.
To request a refund or replacement for an eligible item, you must contact us at info@homesweethomeshop.com within 7 days of receiving your order, providing a description of the issue and clear photos of the defect or error.
6. Intellectual Property
All designs, text, graphics, logos, and images on this website are the property of Home Sweet Home Creations or its content suppliers and are protected by United States and international copyright laws. You may not use any content from our site without our express written permission.
7. User Conduct
You agree to use www.HomeSweetHomeShop.com only for lawful purposes. You are prohibited from posting or transmitting any unlawful, threatening, defamatory, or obscene material, or any material that could constitute a criminal offense or give rise to civil liability.
8. Disclaimer of Warranties
All products and services are provided "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose.
9. Limitation of Liability
In no event shall Home Sweet Home Creations be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products.
10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Virginia, without regard to its conflict of law provisions.
11. Contact Us
If you have any questions about these Terms and Conditions, please contact us at info@homesweethomeshop.com